Tone Commander provides both in-house and on-site application, installation and operator training for our customers. Application, installation, and maintenance training will be provided by someone from our Technical Support/Engineering team. End User and Operator training will be conducted by either a Sales Manager or a Technical Support/Engineering team member. All training activity must be pre-approved by a Tone Commander staff Director.

All in-house training is free; however, the customers must pay for their own travel.

On-site customer premise training is charged at the following rate, plus all travel expenses billed at cost:

• Minimum fee, 1^st day, $1200.00
• Each additional day, $600.00

End User and Operator training typically takes one day for a single group program of 10 people or less. Application, installation, and maintenance training typically takes two days for a single group program of 10 people or less.

A master copy of the training material is made available in advance for your replication. We recommend each student bring his or her own copy to the class.

Factory "call-in" technical support is available during business days from 6:00 AM to 4:00 PM, Pacific Time.

Factory pager emergency "call-back" support is available after normal working hours, and on weekends and holidays. Our intention is to respond within 30 minutes to after-hours emergency calls.

For extreme emergencies requiring on-site customer premise assistance, we will make every effort to accommodate customer requirements.

On-site emergency service is charged at the following rate, plus all travel expenses billed at cost:

• Minimum fee, 1st day, $1200.00
• Each additional day (including weekends), working or standing by, $600.00