We have designed two programs to service our customers and the equipment we manufacture: Repair Service and Advanced Replacement Service.

Repair Service is provided to perform component level repairs for Tone Commander products. In-shop turn around time is expected to be less than 30 days from the date Tone Commander receives a unit for repair.

Under the repair service program, products are repaired or replaced with refurbished units and updated to the latest applicable revision level. Out-of-warranty replacement units may have minor cosmetic flaws. All repaired or refurbished units are put through a comprehensive final test before they are returned to the customer.

A Return Material Authorization (RMA) number must be obtained from Tone Commander before any Product may be returned for repair. Call the Tone Commander Technical Support Department at (800) 524-0024, Monday through Friday, between 6:00 AM and 4:00 PM Pacific Time to receive an RMA number. Products that are more than seven years old and no longer manufactured by Tone Commander may not be repairable.

Products that have failed within the warranty period will be repaired free of charge. Out-of-warranty units are assessed flat-rate service charges. Current repair rates are available from our Technical Support Department.

In-warranty products returned for repair will be warranted for the balance of the new equipment warranty, or 90 days, whichever is longer. Out-of-warranty units returned for repair will be warranted for 90 days from the date of repair.

Freight must be prepaid for all units returned to Tone Commander for repair. Repaired units will be shipped UPS Ground (or equivalent) unless otherwise requested. Freight charges for out-of-warranty units will be billed to the customer. In-warranty units will not be assessed a freight charge, unless a shipping method other than UPS Ground is requested.

Shipments to non-established accounts may be sent C.O.D. or charged to a credit card. To establish an open account with Tone Commander, a credit application must be completed and processed.

Any units returned for repair which are determined to have failed due to physical abuse, electrical abuse, improper installation, or contain unauthorized modifications may be returned as non-repairable. Units that are repairable under these conditions will be charged the normal repair charge, regardless of warranty status. An explanation of this will be sent with the unit.

Some low cost modules are not repairable. Defective units under valid warranty will be replaced free of charge.

Same-day advance replacement units can be requested from Tone Commander Technical Support Monday through Friday, from 6:00 AM until 2:00 PM Pacific Time. Advance replacements requested at other times will normally ship the next business day. Availability is subject to stock on hand at the factory.

In-warranty units may be shipped free of charge via UPS Ground (or equivalent). Other shipping methods are available at additional cost. Shipping and repair charges for out-of-warranty units are billed to the customer. Open account customers will be invoiced at the time of shipment. Advance replacements to non-established accounts may be shipped C.O.D. or charged to a credit card.

Advance replacements are warranted for the balance of the new equipment warranty or 90 days, whichever is longer.

Defective units must be received at Tone Commander within 14 days after the advance replacement unit is received. Freight must be prepaid. If the defective unit is not returned within 14 days, the customer will be billed for the current list price of the advance replacement equipment.